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Terms and Conditions

Terms

All bookings are made with Great Land Adventures, owner and operator of all advertised itineraries found in our brochure and on our website (herein referred to as “Great Land”). We are registered in the state of Alaska and maintain valid licenses and permits to operate commercially in the areas visited.

By booking a tour with us, you are agreeing to these Booking Terms and Conditions, which constitute the entire agreement between you and us.

All passengers must be 18 years of age or older to travel with Great Land Adventures unless they are accompanied by an adult.

Deposit Requirement

All multi-day tours require payment of a non-refundable deposit amounting to 20% of the tour price for each person to confirm your spot on the trip. However, if your booking is made within one month (30 days or less) of the tour’s departure date, the full amount of the tour is due at the time of booking. All day tours require full payment at the time of booking regardless of departure date.

NOTE: If a credit card is used to make your deposit, this same card will automatically be charged the remaining balance when it is due unless you advise us of an alternative payment method.

Tour Confirmation & Payment Details

Booking is easy with our 100% secure online booking system. Great Land accepts credit cards or money orders as acceptable methods of payment.

DAY TOURS PAYMENT & CANCELLATIONS

  • Full payment is due at the time of booking. No deposits are required or accepted.
  • Greatland does not offer refunds on single-day tours. If Greatland is forced to significantly alter or cancel your tour, we will let you know as soon as possible.
  • In these circumstances, you can choose one of the following options: Accept Great Land’s offer of a comparable replacement tour, or receive a refund of all monies paid (less the booking fee, transaction fee, processing fee, and any other fee associated with reservation).
  • When accepting an offer for a replacement tour: If the cost is lower than the price of your original tour, you will receive a refund for the difference in cost. If the cost of the replacement tour is equivalent or higher than your original tour, you owe nothing.

MULTI-DAY TOURS PAYMENT & CANCELLATIONS

  • If booking a multi-day tour more than one month (31+ days) from the departure date, a deposit totaling 20% of the tour cost is due to confirm your seat. The remaining balance is then due 30 days from the departure date. If your reservation is made within one month (30 days or less) before departure, the entire cost of the trip must be paid at the time of confirmation.
  • Any cancellations made more than one month (31+ days) before departure date will receive a full refund of all money collected (not including the non-refundable deposit, booking fee, transaction fee, processing fee, or any other fee associated with the reservation). Cancellations made between 30-15 days before departure date will incur a cancellation fee amounting to 50% of all money collected. Cancellations made within two weeks (14 days or less) of the departure date will result in the loss of all money collected. If you do not pay the balance of your tour within 30 days of the departure date, your booking will be canceled resulting in the loss of your deposit.
  • If Greatland is forced to significantly alter or cancel your tour, we will let you know as soon as possible. In these circumstances, you can choose one of the following options: Accept Greatland’s offer of a comparable replacement tour, or receive a refund of all monies paid.
  • When accepting an offer for a replacement tour: If the cost is lower than the price of your original tour, you will receive a refund for the difference in cost. If the cost of the replacement tour is equivalent or higher than your original tour, you owe nothing.

PRIVATE AND CHARTERED GROUP TOURS PAYMENT & CANCELLATIONS

  • A non-refundable deposit of 20% is required to confirm all private or chartered group tours. This payment is utilized to secure your vehicle, tour guide, and any reservations needed to fulfill the tour. The final balance is due 6 weeks (42 days) before the departure date. Requests for private or chartered group tours made less than 6 weeks before the departure date must pay the entire cost of the tour at the time of confirmation.
  • Any cancellations made more than 6 weeks (43+ days) before the departure date will receive full refund of all money collected (not including the non-refundable deposit, booking fees, transaction fees, processing fees, or any other fees associated with the reservation). Cancellations made within 6 weeks (42 days or less) before the departure date will result in the loss of all money collected. If you do not pay the balance of your private or chartered group tour within 30 days of the departure date, your tour will be canceled resulting in the loss of your entire deposit.
  • If Greatland is forced to significantly alter or cancel your tour, we will let you know as soon as possible. In these circumstances, you can choose one of the following options: Accept Great Land’s offer of a comparable replacement tour, or receive a refund of all monies paid.
  • When accepting an offer for a replacement tour: If the cost is lower than the price of your original tour, you will receive a refund for the difference in cost. If the cost of the replacement tour is equivalent or higher than your original tour, you owe nothing.

Optional Activities

During any Great Land tour, there may be opportunities to participate in activities or local events, which are not included in Greatland’s packaged tour. Greatland makes no representations about the safety or quality of these activities and events, or the standard of the independent operator running it. Activity examples may include, but are not limited to: hiking, sea kayaking, biking, whitewater rafting, vehicle/vessel/aircraft tours, overnight excursions, fishing excursions, climbing activities, and zip-line activities. Events may include, but are not limited to: local festivals, concerts, and organized events. It is therefore understood and accepted by the Client that any assistance given by Greatland’s tour leader or staff to help arrange these optional activities is done in good faith. Greatland does not sponsor or endorse these activities or events, nor can Greatland be held liable for any injury or illness resulting from your participation. If you decide to participate in these events, you do so voluntarily and should take precautions to ensure your own safety.

At no point, and under no circumstances, is Greatland responsible for payments or costs relating to external services such as flights, accommodations, car service, or any other part of travel that was booked and paid for externally to Greatland (i.e. with a travel agent). Great Land is not obligated to alter any tour itinerary or suspend a tour’s commencement for any reason which prevents you from joining a tour as planned.

Discounts and Promotions

All discounts and reduced pricing are applied at Greatland’s discretion. From time-to-time, Great Land may offer reduced pricing on selected tours. The reduced pricing applies strictly to new bookings only. Bookings for which the Client has already paid a deposit are locked into their original price and are not entitled to the reduced pricing.

Passports and Visas

Valid passports are required for domestic and international travelers to access many destinations. Please check with the appropriate consulate or embassy for the latest visa requirements relating to your country of origin. You assume complete and full responsibility for, and hereby release Greatland from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations.

Baggage

You are allowed to bring one piece of baggage weighing up to 50 pounds and one additional medium to small sized ‘day’ pack on any Greatland tour. If you need to bring additional baggage, you are responsible for requesting approval from Great Land before your tour begins. Greatland is not responsible for securing or protecting your baggage or belongings at any time during any tour. If participating in a single day tour, it is recommended that you only bring necessary items relating to the activities, locations, and experiences you’ll encounter while on tour. All other valuables should remain in an alternate and secure location.

Tour and Itinerary Changes

Advertised prices are based on current rates of exchange, tariffs and taxes. Greatland reserves the right to adjust our tour prices without notice to cover increased costs and taxes. Although uncommon, Greatland also reserves the right to implement fuel and other surcharges to address unexpected or unplanned fluctuations in global exchange markets. Greatland reserves the right to withdraw any tour or part therein and to alter the itinerary or tour inclusions as it deems necessary or desirable. Any financial expenditures or losses to Greatland caused by events that are either unforeseen or uncontrollable that result in tour cancellation, delays, itinerary changes, or other adjustments, can be passed on to you. For this reason, it is advised that every Greatland traveler carry adequate traveler’s insurance to cover personal emergencies, personal property, and trip cancelations. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.

Greatland reserves the right to make alterations to our tours, itineraries, inclusions, and activities at any time. Greatland may also replace the hotels or vehicles used without notice so long as these adjustments do not jeopardize the safety of its clients.

Promotional Photography

Greatland reserves the right to take photographs during any tour program or part thereof and to use them for promotional purposes. By booking a reservation with Greatland, you agree to allow your images to be used in such photographs. Anyone who prefers that their images not be used publicly must identify themselves to their tour leader at the beginning of your tour.

Complaints, Claims, and Refunds

Refunds are not issued for any included activity or tour location that is missed due to circumstances out of Greatland’s control. Anyone looking to make a claim, submit a complaint, or request compensation for any reason must do so in writing or email within 30 days after the tour’s completion. Any and all supporting documentation to the claim or complaint must accompany the initial written letter or email. Any claim or complaint received by Greatland after the 30-day deadline will not be accepted or reviewed.

Northern Lights Guarantee

Our Northern Lights Guarantee is valid one year from the original tour date. This opportunity is provided for participants only and is non-transferable.

Limits of Responsibility

Great Land is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your tour due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your tour, you will not be reimbursed or refunded any amounts as per the cancelation terms listed in this document.

Travel Advisories and Warnings

While Great Land continuously monitors the areas we visit, it is your responsibility to become informed about the areas where you are about travel to including any travel advisories and warnings issued by the U. S. State Department. Visit their travel website at www.travel.state.gov or contact them by phone at 1-888-407-4747. You are responsible for protecting your own well-being and personal property before, during, and after your Great Land tour.

Personal Responsibility

You are responsible for purchasing the style of tour that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Greatland’s tours are adventurous by nature and may involve a significant amount of personal risk. You also acknowledge that neither you nor anyone traveling with you has any physical, mental, or other conditions or disabilities that would create a hazard to yourself or your group members. Greatland reserves the right to decline anyone from joining a trip with justifiable cause. Greatland also reserves the right to remove you from a trip if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity. Any costs resulting from being removed from a tour or being declined participation in a tour is at your expense.

Seat Belt Policy

In the United States, state laws require that all passengers within Greatland’s vehicles wear their seatbelts at all times while the vehicle is in motion. Our leaders have been instructed to follow Greatland’s policy, which does not allow any vehicle to move unless every passenger is buckled up. This requirement is not only for your safety but also for the safety of everyone else in the vehicle. It is your responsibility to wear your seatbelt properly and at all times while the vehicle is in motion.

Applicable Law

These Terms and Conditions are governed by Alaska law to the fullest extent allowable. Any disputes in connection with a Greatland tour or these Terms and Conditions will be initiated in the Courts of Alaska, which shall have exclusive jurisdiction and venue in the Municipality of Anchorage. If a court or any other appropriate authority finds any portion of this document to be invalid, the remainder will remain in full force and effect.

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