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Frequently Asked Questions

Reach Out With Additional Questions

General

 

    • What is your contact information?
      You are always welcome to email us at info@greatlandadventures.com or call us at 907-980-8179. If you are in Anchorage, please feel free to visit us at our office located at 854 East 36th Ave. Anchorage, AK 99503, between the hours of 7:00am-5:00pm, 7 days a week. *hours may vary slightly
    • Are reservations required?
      Reservations are required at least 24 hours in advance.
    • Do I need to sign a waiver?
      We have a virtual waiver to complete attached to your booking confirmation.
    • Do you offer any discounts?
      We are pleased to offer military discounts of 10% per person with photo ID.
    • Where are you located?
      We are located in the beautiful Anchorage at 854 East 36th Ave. Anchorage, AK 99503.
    • Do you offer hotel pick-up and drop off?
      We include Anchorage Hotel pick-up on all tours that we operate.
    • How do I write a review?
      We appreciate all reviews! To write a review, please visit either of the following review sites: TripAdvisor, Google Reviews, Yelp, or on our social media pages @greatlandadventures.
    • What is your tipping policy?
      Tips are not required, but greatly appreciated! Generally our guests tip 20% of the tour cost.
    • What is your weather policy?
      All tours are rain or shine except for Northern Lights. However high winds may affect Boat Tours, Kayaking, and Flight Tours. Please see the different seasons for each activity.

Anchorage Northern Lights Tour & Fairbanks Northern Lights Tour

  • How long do we spend at our northern lights viewing location?
    Most nights we spend approximately 3 hours at a location. Although, some nights our strategy determines we must drive longer distances to find clear skies. Therefore, we sometimes end up spending less time at a single location.
  • How long do the northern lights last?
    Northern lights displays may last anywhere from a few seconds to a few minutes to multiple hours.
  • What are the months you can book a northern lights tour?
    Northern lights viewing is possible from mid-August through mid-April.
  • Does the Moon affect northern lights viewing?
    Yes, but not the way you might think. Greatland Adventures aurora guides are experts at positioning guests in the optimum location for the best chance of viewing the northern lights. Please read this post to understand the moon phase and northern lights viewing.

Matanuska Glacier Winter Tour & Matanuska Glacier Summer Tour

  • What do I need to wear?
    We provide the necessary equipment for all tours. Please come prepared with the necessary layers and adequate footwear. Please see this post on what to pack for Matanuska Glacier Tour.